Terms of Service
Please read these terms carefully before using our services.
1. Acceptance of Terms
By using our car rental services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Rental Agreement
Eligibility Requirements
- Must be at least 25 years old (30+ for premium vehicles)
- Valid driver's license for minimum 2 years
- Major credit card for security deposit
- Clean driving record
Vehicle Use
The rented vehicle must be used in accordance with traffic laws and our usage policies. Prohibited uses include:
- Racing or competitive driving
- Commercial use without authorization
- Transporting illegal substances
- Off-road driving
- Driving under the influence
3. Payment Terms
Pricing
Rental rates are based on a 24-hour period and include:
- Vehicle rental
- Basic insurance coverage
- Unlimited mileage within agreed area
- 24/7 roadside assistance
Additional Charges
Additional fees may apply for:
- Late returns (additional day charges)
- Fuel replacement if not returned full
- Cleaning fees for excessive dirt or damage
- Traffic violations during rental period
- Additional drivers
4. Insurance and Liability
Included Coverage
Basic rental includes third-party liability and theft protection. Comprehensive coverage options are available for additional protection.
Customer Responsibility
Customers are responsible for:
- Damage not covered by insurance
- Deductible amounts for covered claims
- Personal belongings left in vehicle
- Traffic violations and parking tickets
5. Cancellation Policy
Customer Cancellations
- Free cancellation up to 24 hours before pickup
- 50% charge for cancellations within 24 hours
- No refund for no-shows
Company Cancellations
We reserve the right to cancel reservations due to vehicle unavailability, maintenance issues, or safety concerns. Full refunds will be provided for company-initiated cancellations.
6. Privacy and Data Protection
We collect and process personal information in accordance with our Privacy Policy. Your data is used solely for rental services and is protected with industry-standard security measures.
7. Dispute Resolution
Any disputes arising from these terms or our services will be resolved through binding arbitration in accordance with local laws. Both parties agree to attempt mediation before pursuing legal action.
8. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately. Continued use of our services constitutes acceptance of modified terms.