Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
1. Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name, address, and contact information
- Driver's license information
- Payment and billing information
- Rental history and preferences
- Emergency contact information
Automatically Collected Information
We may automatically collect certain information when you use our services:
- Website usage data and analytics
- Device information and IP address
- Location data (with your consent)
- Vehicle telemetry data for safety and maintenance
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your rental reservations
- Verifying your identity and eligibility
- Processing payments and billing
- Providing customer support and assistance
- Improving our services and website functionality
- Sending important service notifications
- Marketing communications (with your consent)
- Compliance with legal requirements
3. Information Sharing
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information in the following circumstances:
- With service providers who assist with our operations
- With insurance companies for claims processing
- With law enforcement when legally required
- With credit card companies for payment processing
- In case of business merger or acquisition
4. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
All sensitive data is encrypted in transit and at rest
Secure Servers
Data stored on protected, regularly monitored servers
Access Control
Strict access controls and employee training
5. Your Rights and Choices
Access and Control
You have the right to:
- Access your personal information we have on file
- Request corrections to inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Withdraw consent for data processing
How to Exercise Your Rights
To exercise these rights, please contact us at privacy@rentacar.com or use our contact form. We will respond to your request within 30 days.
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Rental records are typically kept for 7 years for tax and legal purposes.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
If you are located outside our primary operating region, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for such transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email.